Shipping Policy

Free UK Delivery

We offer free delivery on all UK orders. There is no minimum order value required.

Delivery Time

Most UK orders arrive within 5–8 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.

Order Tracking

Once your order has been dispatched, you’ll receive tracking information so you can follow your delivery.

You can also use our Track Your Order page to check the latest status of your shipment.

Order Processing

Once your order has been placed, we begin preparing it for dispatch as soon as possible.

Please make sure your delivery address is correct before completing your purchase. If you notice an error after placing your order, contact us immediately at alanoffshop@gmail.com. We’ll do our best to help, but we may not be able to change the address once the order has been dispatched.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your parcel may be delayed, contact us at alanoffshop@gmail.com and we’ll help investigate the delivery.

Lost, Damaged or Incorrect Orders

If your parcel is lost in transit, arrives damaged, or you receive the wrong item, please contact us as soon as possible at alanoffshop@gmail.com.

We’ll review the issue and arrange an appropriate replacement or refund where applicable.

Questions

For any questions about shipping or delivery, contact us at:

alanoffshop@gmail.com