Return & Refund Policy

30-Day Returns

We want you to be happy with your Sheddly™ purchase. You have 30 days after receiving your order to request a return.

To be eligible for a return under our 30-day returns policy, the item should be returned in the same condition in which you received it, unused beyond what is reasonably necessary to inspect it, and with its original packaging where possible. Proof of purchase may be required.

To request a return, contact us at alanoffshop@gmail.com.

Please do not send your item back before contacting us. Once your return has been approved, we’ll provide you with the return instructions and return address.

Unless the item is faulty, damaged or incorrect, the customer is responsible for return shipping costs.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, not as described, or you receive the wrong item, contact us as soon as possible at alanoffshop@gmail.com so we can review the issue and make it right.

Where an item is faulty, damaged or incorrect, we will cover the appropriate return costs.

UK Cancellation Rights

If you purchase from us online in the United Kingdom, you have the legal right to cancel an eligible order within 14 days of receiving it, without giving a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the item.

Our 30-day returns policy is offered in addition to your statutory consumer rights and does not affect those rights.

Exchanges

If you would like a different product or pack, the quickest option is to return the item you received and place a new order once your return has been approved.

Refunds

We will notify you once we have received and inspected your return.

If your refund is approved, it will be issued automatically to your original payment method.

For cancellations covered by UK consumer law, refunds will be processed within the legally required timeframe. Please note that your bank or card provider may take additional time to show the refund in your account.

Where applicable, the cost of standard outbound delivery will also be refunded in accordance with UK consumer law.

If you have not received an approved refund after 15 business days, please contact us at alanoffshop@gmail.com.

Questions

If you have any questions about returns or refunds, contact us at:

alanoffshop@gmail.com